Refund and Returns Policy

Last updated: December 2025

This Refund and Returns Policy explains how IPTV-SmartersPro.org handles refunds for all IPTV subscriptions and digital services purchased through our Website. Because our products are delivered instantly and cannot be physically returned, it is important to understand the conditions below before making a purchase.

1. Nature of Our Services

IPTV-SmartersPro.org provides digital IPTV services only. After payment, you receive activation details such as:

Username & Password
Xtream Codes Login
M3U / M3U8 Playlist URL
App Activation Codes (when applicable)

Once these credentials are delivered, the service is considered fully provided and accessible.

2. Eligibility for Refund

You may request a refund under the following conditions:

Before activation: If activation details have NOT yet been generated or delivered, you may request a full refund.
After activation (normally non-refundable): Once your IPTV details are sent through email or WhatsApp, the service is considered delivered and cannot be refunded.
Unresolvable technical issues: If a verified technical problem prevents normal use AND our support team cannot resolve it after troubleshooting, we may consider a partial or full refund based on the situation.
Duplicate or accidental payments: If you are charged twice for the same subscription, we will refund the duplicate payment after verification.
Unauthorized payment: Refund may be granted if your bank confirms the transaction was made without your consent.

3. Non-Refundable Situations

Refunds will NOT be issued for the following reasons:

Your Internet connection is slow, unstable, or blocked by your ISP
Your device is outdated or unsupported (old smart TVs, old phones, etc.)
Temporary outages caused by app updates or provider maintenance
You changed your mind after activation
You no longer wish to use the service before the subscription ends
Your subscription was used on more devices than permitted
VPN usage disrupting your connection

4. Subscription Terms

When you purchase a subscription (1, 3, 6, or 12 months), the service is active for the entire duration starting from activation.

No partial refunds for unused time
No refunds for expired or consumed subscriptions
No refunds if login details were used on unauthorized or multiple devices
Renewals must be purchased manually unless stated otherwise

5. How to Request a Refund

To request a refund, please contact us through our support channels and provide the following:

Your full name
Email or WhatsApp number used for the order
Order ID or payment reference
Your subscription type (1, 3, 6, 12 months)
A clear explanation of the issue (screenshots recommended)

Support Contact: https://wa.link/4w4qxv

6. Refund Processing Time

Once approved, refunds are processed using the same payment method you used. Processing may take 3–10 business days, depending on your bank or payment provider.

7. Chargebacks & Disputes

Opening a chargeback without contacting us first may result in subscription suspension while the case is reviewed. Most issues can be solved faster by speaking with our support team directly.

8. Policy Updates

IPTV-SmartersPro.org may update this Refund Policy at any time to reflect new regulations or service changes. All updates will appear on this page with the updated date.

By purchasing from IPTV-SmartersPro.org, you agree to this Refund and Returns Policy.